Delivery in 30 minutesChoose saved address AccountMy cartHow can we help?
Clear answers about ordering, delivery, cancellations and refunds.
FREQUENTLY ASKED QUESTIONS
Shopping with Mavora's
How do I place an order?
Add available products to your cart, sign in, choose a delivery address and slot, then complete the secure Razorpay payment.
Where can I see my orders?
Open Account from the store header. Every verified paid order appears in your order history automatically.
Can I change an order after payment?
Contact support as soon as possible. Changes depend on whether the store has started packing the order.
What happens if an item becomes unavailable?
The store will contact you before fulfilment and arrange a suitable replacement or refund for that item.
CANCELLATIONS & REFUNDS
Refund policy
You may request cancellation before packing begins. Once an order is packed or dispatched, cancellation may not be possible.
Approved refunds are returned to the original Razorpay payment method. Bank processing times vary and typically take 5–7 business days after the refund is processed.
For missing, damaged or incorrect items, contact us promptly with your order number and photographs where applicable.