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Clear answers about ordering, delivery, cancellation, refunds and account data.
FREQUENTLY ASKED QUESTIONS
Shopping with Mavora's
How do I place an order?
Add available products to your cart, sign in, choose a delivery address and available slot, then complete the secure Razorpay payment.
Where can I see my orders?
Open Account from the website or app. Every order with a successfully verified payment appears in your order history automatically.
How do I cancel an order?
Email support immediately with the order number. Cancellation is normally possible only before packing begins, and is complete after support confirms it.
What happens if an item becomes unavailable?
We may contact you about the unavailable item or cancel and refund the affected amount. A material substitute will not be made without communication where reasonably possible.
How long does a refund take?
After an approved refund is initiated through Razorpay, most banks or payment providers take 5–7 business days to credit the original payment method.
How do I delete my account?
Use Delete account inside the Android app. If you cannot access the app, use the public account deletion page to email a verified request.
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