Delivery without surprises.

SERVICE AREA

Where we deliver

Delivery is available only to supported locations and PIN codes shown by the platform. Service areas may expand or temporarily change according to fulfilment capacity.

DELIVERY SLOTS

Choose an available time

Available dates and time windows appear during checkout. A slot is reserved only when the order and payment are successfully confirmed. Slot capacity can change until checkout is completed.

DELIVERY CHARGES

The final charge is shown at checkout

Delivery and handling charges depend on current store settings, order value, delivery slot and any eligible free-delivery threshold. The complete payable amount is displayed before Razorpay opens.

DELIVERY ESTIMATES

What can affect delivery

We work to fulfil the selected slot, but traffic, severe weather, public holidays, stock issues, address problems or operational disruptions can cause delay. If a material delay occurs, we will use the account contact details to provide assistance where possible.

CUSTOMER RESPONSIBILITY

Provide a complete delivery address

• Enter the correct recipient name, mobile number, address and PIN code.
• Ensure an authorised recipient is available during the selected slot.
• Check the package promptly and report visible damage, missing products or an incorrect order as soon as possible.

MISSED OR FAILED DELIVERY

When delivery cannot be completed

If the address is incorrect, the recipient is unavailable or delivery cannot be completed after reasonable contact attempts, the order may be returned or cancelled. Refund eligibility may be reduced by non-recoverable delivery or perishable-product costs where permitted by law; support will review each case fairly.

DELIVERY SUPPORT

Need help with an order?

Email support@mavorasmart.com with the order number and a short description of the issue.