Fair resolutions when something is wrong.

Report damaged, defective, incorrect or missing products promptly so our support team can review the best remedy.

ELIGIBILITY

Issues covered by this policy

A product arrived damaged, leaking, spoiled or defective.
The delivered product was materially different from the ordered item.
An item or expected part of the order was missing.
An eligible non-perishable product is unused and returned within 7 days of delivery with its original packaging, tags, accessories and manuals.

PERISHABLE PRODUCTS

Report fresh-product issues within 24 hours

For fresh produce, dairy, bakery and other perishable goods, contact support within 24 hours of delivery with clear photographs or video. These products are not returnable for a change of mind, but verified quality, damage, missing-item or incorrect-item issues remain eligible for review.

NON-RETURNABLE PRODUCTS

Hygiene and safety exceptions

Opened, used or altered products without a verified quality defect.
Personal-care, hygiene-sensitive or innerwear products after the seal is opened.
Perishable goods returned only because of a change of mind.
Clearance or final-sale items unless damaged, defective or incorrect.
Products without reasonable proof of purchase or where damage resulted from misuse or improper storage after delivery.

HOW TO REQUEST

Contact support with evidence

Email support@mavorasmart.com with your order number, affected product, description of the issue and clear photo or video evidence where applicable.

Support reviews eligibility and may ask for additional information.
Depending on the product and location, we may arrange pickup, request safe disposal, provide replacement or approve a partial/full refund.
Where pickup is required, keep the item and original packaging available until instructions are provided.

QUALITY REVIEW

Verification before resolution

Returned products may undergo a brief quality review. A claim can be declined if the product does not match the request, shows misuse, or falls outside the policy and applicable consumer law.

REFUND TIMELINE

Usually 5–7 business days after initiation

Approved prepaid refunds are initiated through Razorpay to the original payment method. After initiation, the bank or payment provider generally takes 5–7 business days to credit the amount. We will communicate the refund status using the account contact information.

YOUR RIGHTS

Applicable law continues to apply

This policy does not reduce any mandatory remedy available under applicable Indian consumer law.