Cancel early for the quickest resolution.

Cancellation depends on whether the store has started packing or dispatching the order.

CANCELLATION WINDOW

Before packing begins

You may request cancellation without a cancellation charge while an order is still new or confirmed and packing has not started. Because grocery orders can move to packing quickly, contact support immediately.

HOW TO REQUEST

Send the order number to support

Email support@mavorasmart.com from your registered email address. Include the Mavora's Mart order number and cancellation reason. A request is completed only after support confirms that the order was eligible and cancelled.

AFTER PACKING OR DISPATCH

Cancellation may no longer be possible

Once packing has begun or the order has been dispatched, products and delivery resources may already be committed. Contact support for the available resolution. Do not assume that refusing delivery automatically guarantees a refund, particularly for perishable or hygiene-sensitive products.

CANCELLATION BY MAVORA'S MART

Stock, payment or operational issues

We may cancel all or part of an order because of unavailable stock, an incorrect listing, an invalid address, a payment discrepancy, suspected fraud or an operational issue. We will initiate the applicable refund for any successfully paid amount that cannot be fulfilled.

CANCELLATION REFUNDS

Return to the original payment source

For an approved prepaid cancellation, the refund is initiated through Razorpay to the original payment method. Banks and payment providers typically take 5–7 business days after initiation, although the exact timing is controlled by the provider.